RMA Policy

  • Original invoices are required for all returns and exchanges.
  • All products to be exchanged or returned require goods to be in their original packaging complete with all manuals and accessories.
  • Items with physical damage (including burns) or with the warranty seal broken cannot be returned.
  • Defective items (once checked) & satisfying the above conditions and under the warranty period will be exchanged or credited with a credit note.
  • Returned items which are in working condition will attract a 20% restocking fee.
  • Returns can only be made within a 30 day period of the original invoice.

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